Privacy Policy

Last Updated: Feb 19 2025

At Sharedrobe, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our platform, including our website www.sharedrobe.me and mobile application.

1. Information We Collect

We may collect, use, store, and transfer different categories of personal data about you, including:

1.1 Contact Details

  • Name
  • Email address
  • Telephone number
  • Home or billing address

1.2 Financial Data

  • Payment information (processed securely via Mamopay)
  • Bank account details
  • Billing address

1.3 Identifiers & Legal Documents

  • Proof of identity (e.g., passport, Emirates ID, national identification number)
  • Proof of residence
  • Tax identification numbers (if applicable)

1.4 Activity & Behavioral Data

  • Interactions with other users on the platform
  • Transaction history (rental, sales, swaps)
  • Search history, wishlist, and preferences

1.5 Personal Characteristics

  • Date of birth
  • Gender
  • Nationality

1.6 Location Data

  • GPS location (if enabled)
  • Delivery and pickup locations

1.7 Communications Data

  • Messages exchanged through Sharedrobe’s chat feature
  • Customer service interactions
  • Social media interactions

1.8 Images & Recordings

  • Profile photos
  • Photos of listed items
  • User-generated content such as reviews or testimonials

1.9 Views & Opinions

  • User feedback and surveys
  • Testimonials

1.10 Technical Identifiers

  • IP address
  • Device and browser type
  • Login credentials
  • Cookies and tracking technologies

1.11 Aggregated Data

  • Usage trends and platform statistics (not linked to individuals)
  • Demographic insights to improve our services

2. How We Use Your Data

We use your data for the following purposes, relying on different legal justifications:

2.1 Platform & Account Management

  • Creating and managing your account (Contact details, technical identifiers)
  • Authenticating users (Contact details, technical identifiers)
  • Processing transactions (Contact details, financial data)
  • Providing customer support (Contact details, communications data)
  • Preventing fraud and ensuring platform security (Contact details, technical identifiers)

2.2 Marketing & Communications

  • Sending email and SMS marketing (existing customers) – (Contact details, activity and behavioral data)
  • Sending email and SMS marketing (new leads) – (Contact details)
  • Organizing events & webinars (Contact details, activity and behavioral data)
  • Collecting customer reviews & testimonials (Contact details, views and opinions)

2.3 Analytics & Product Development

  • Conducting business intelligence & analytics (Activity and behavioral data, technical identifiers)
  • Developing new products & gathering user insights (Activity and behavioral data, contact details)
  • Conducting product surveys & questionnaires (Activity and behavioral data, contact details)
  • Delivering targeted advertising (Activity and behavioral data, location data)

2.4 Shipping & Delivery Management

  • Arranging deliveries with Shippa Logistics (Contact details, location data)
  • Managing lost or damaged shipments (Contact details, financial data)

3. How We Share Your Data

We may share your personal data with:

  • Payment Providers: Mamopay, to securely process transactions.
  • Logistics Providers: Shippa Logistics, for item deliveries and returns.
  • Service Providers: Cloud storage, analytics, and marketing platforms to improve Sharedrobe’s services.
  • Legal Authorities: If required by law, to comply with legal obligations or protect our rights.

We never sell your personal data to third parties.

4. Data Security & Retention

4.1 How We Protect Your Data

  • Encryption for sensitive data (e.g., payment details).
  • Access control policies to restrict unauthorized access.
  • Regular security audits to prevent data breaches.

4.2 How Long We Retain Your Data

  • Account data: Retained as long as your account is active.
  • Transaction data: Retained for 5 years for compliance with legal obligations.
  • Marketing data: Retained until you opt out.

5. Your Privacy Rights

You have the right to:

  • Access your data (request a copy of your personal information).
  • Correct inaccuracies in your data.
  • Request deletion of your data (subject to legal retention requirements).
  • Withdraw consent for marketing communications.

To exercise these rights, email privacy@sharedrobe.me.

6. Cookies & Tracking Technologies

We use cookies and tracking technologies for:

  • Website functionality (essential cookies).
  • Analytics and performance tracking (Google Analytics, Meta Pixel).
  • Personalized ads (with user consent).

You can manage cookie preferences in your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will:

  • Notify you via email or App notification.
  • Update the “Last Updated” date at the top of this page.

8. Contact Us

For any privacy-related inquiries, contact us at:

Key Updates & Enhancements from By Rotation’s Policy:

  • ✔ Updated payment provider from Stripe to Mamopay.
  • ✔ Updated logistics provider to Shippa Logistics and made Sharedrobe responsible for lost/damaged shipments.
  • ✔ Added Authentication Service clause—Sharedrobe is not responsible for item authenticity unless users opt for the service (non-refundable).
  • ✔ Clarified data retention periods and user rights.
  • ✔ Strengthened security measures and cookie tracking transparency.
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